Policy

General Information

Catering Department Hours: 7:00 am- 3:00 pm

Emerald Commons Catering 704-590-3625

Food Court Catering 704-590-4737

Special Orders are gladly accepted, contact us for a product or item not listed on our menu and we will discuss options to fill your request.All room arrangements are to be reserved by you. Table arrangement can be made by contacting your facilities representative at (704)590-0010. All catering orders include table linens for catering set up.  If you inquire any additional linens, please contact our catering team.

Ordering

All catering requests must be submitted using https://cic.catertrax.com/All catering orders must be submitted separately according to your delivery time and date.Minimum catered order dollar amount is $30.00A minimum guest count is required on specific menu options (see menu for details).After hours events require a guaranteed number of guests 7 business days prior to event date. Adjustments made lowering the guaranteed number will be charged at the higher invoice total.Payment Terms: Visa, Master Card, American Express, Discover.Your CaterTrax order is your credit card receipt, and can be accessed anytime through your account.Orders to be delivered offsite (including, but not limited to, Research Drive, Innovation Park, or the Pavilion) will be charged a $35 delivery fee for orders $350 or less.

Late orders

We will make every attempt to honor last minute requests, however orders placed with less than 24 hours notice may have limited menu and time availability. Any orders that are submitted inside the order cut off may also be subject to a late charge.

Cancellations and Changes

Any orders canceled within 24 hours of event may be charged at 100% of invoice total.Any orders cancelled within 48 hours of event may be charged 50% of invoice total.Guest counts or menu alterations made with less than a 24 hour notice will be charged at the higher invoice total.

Equipment

All catering equipment must be accounted for at the time of pick-up. If it has been moved, please return it to the party location before the pick-up time.When the service is picked up, any missing equipment will then be the responsibility of the host and will be billed back to the event.Catering equipment of any kind is not available for use for any event other than those provided by Eurest Dining Services.As a part of a catered service, necessary utensils, paper goods, and condiments are provided and should remain in the room after your event is over to be returned to the catering department.